MoneyHelp is a not-for-profit service supported by the Victorian Government. It provides free, confidential and independent financial advice to Victorians who are struggling to pay their mortgage or rent or have experienced, or are facing, job loss or reduced working hours.
MoneyHelp is a suite of products and services comprising:
- a free phone financial counselling service (including an interpreter service);
- a website (www.moneyhelp.org.au);
- a poster, flyer and wallet card
- an information brochure (available at the end of October 2009);
- a series of fact sheets; and
- an industry liaison position to promote and disseminate MoneyHelp services and products.
MoneyHelp is managed by the Consumer Action Law Centre, a community legal centre that provides free legal advice and representation to vulnerable and disadvantaged consumers. CALC is based in Melbourne, Australia.
Funding for MoneyHelp was provided from the Consumer Credit Fund and the Victorian Property Fund on the approval of the Minister for Consumer Affairs Victoria, Australia.
The MoneyHelp website and publications have been prepared by Consumer Affairs Victoria, Department of Justice, with cooperation and assistance from the Consumer Action Law Centre, the Australian Securities and Investments Commission, Centrelink, the Australian Taxation Office, Kildonan Uniting Care, Incolink, the Australian Prudential Regulation Authority, the Department of Education, Employment and Workplace Relations and Jobwatch.
Consumer Affairs Victoria gratefully acknowledges the contributions of these parties.
The material on this website is provided as a general guide only, and does not constitute legal advice.
Note: MoneyHelp is not a money lending service.
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How to use this site
The MoneyHelp website offers multi-entry points for people who want information, tools and tips regarding the management of their finances and debts due to changed circumstances.
You can use MoneyHelp to work out your income and expenses, prioritise your debts, learn about hardship programs and compare available payment options.
The site is designed to allow you to find information of specific relevance to you. If you want to know your options with credit card debt or mortgage payments for instance, you can go directly to these sections. Or maybe you want to check your rights regarding child support payments or your utility bills.
If you are a Victorian and want additional information about your specific situation, or if it all simply gets too hard or complicated, you can contact MoneyHelp’s free financial counselling service.
More information about help with debt following job loss for people who live outside Victoria.
Victorian groups, businesses, union representatives, and employment and unemployment organisations can all contact MoneyHelp’s Industry Liaison Officer to discuss site visits, promotional material and MoneyHelp’s services. Contact 1800 149 689 and ask to speak to the Industry Liaison Officer.
The MoneyHelp promotional materials including brochures, wallet cards and posters can be ordered using the online order form.