MoneyHelp is committed to protecting the privacy of your personal information. Your privacy is protected by the Information Privacy Act (Vic) 2000. MoneyHelp's policies and processes for dealing with privacy matters comply with the 10 information privacy principles.
Website privacy
You can access MoneyHelp's homepage and browse our website without disclosing your personal information. Note that MoneyHelp's privacy statement does not apply to linked websites, however MoneyHelp does not knowingly link to sites that are privacy-invasive. When you link to another website, we recommend you read the privacy statement of that website to familiarise yourself with its privacy policy.
Collection and use of personal data
MoneyHelp is committed to protecting the privacy of your personal information. The MoneyHelp site does not collect or record personal information, other than information you choose to provide though our enquiries and email addresses. MoneyHelp staff use personal information collected from emails to respond to individuals and respond to their particular enquiries, and de-identified information to report to MoneyHelp's funders. Email addresses and any other contact details you provide will not be added to a mailing list without your consent.
Access and correction of personal information
Where MoneyHelp holds personal information about you, you can request to gain access to and seek correction of that information by:
- Telephoning the MoneyHelp office on 1800 149 689
- Writing to MoneyHelp, Level 7, 459 Little Collins Street, Melbourne 3000
MoneyHelp will examine whether access can be given under IPP6, the access principle under the Information Privacy Act.
You can also contact the Privacy Commissioner on 1300 666 444, send an email to enquiries@privacy.vic.gov.au or visit the Privacy Victoria website.
Disclosure
MoneyHelp will not disclose your personal information to a third party without your consent, unless required or authorised to do so by law or other regulation. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server's records (for example, in relation to hacking or abusive messages).
Collection and use of site visit data
We do use cookies on our site. A cookie is a block of data that is shared between a web server and a user's browser. Cookies provide information about the user's Internet Protocol (IP) address and browser/operating system information. More information about cookies is available on sites such as Cookie Central.
The following non-personal information is automatically recorded by this website's server for statistical and system administration purposes only:
- the address of your server
- your top level domain name (for example, .com, .au, .gov)
- the date and the time you visit the website
- the pages you access and download
- the address of the last website you visited
- your operating system
- the type of browser you are using.
To the extent that this data could make individuals identifiable, MoneyHelp will not attempt to identify you from the records the server automatically generates unless necessary to investigate a breach of law or regulation.
The MoneyHelp website also uses web beacons. Web beacons are used in combination with cookies to monitor and collect user data such as IP address, session time and type of browser used while visiting the site.
Transmission of personal information
MoneyHelp's website does not provide security for the transmission of your personal information.
MoneyHelp has a duty to deal with your personal information confidentially. However, you should be aware that there are risks in transmitting information across the Internet. If you are concerned about sending private material to MoneyHelp over the Internet, you may prefer to contact us by phoning 1800 149 689.
Clarification about this site
If you wish to clarify anything about this site or have concerns regarding your privacy, please contact MoneyHelp on 1800 149 689.
Note: Our privacy statement does not extend beyond this site.