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For money management help call: 1800 007 007

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FAQs

  • Who is able to use MoneyHelp?

  • What’s the difference between a financial counsellor and a financial planner?

  • What is the Consumer Action Law Centre’s role in MoneyHelp?

  • What is financial counselling?

  • What if my debts are a result of gambling?

  • What if I don’t live in Victoria and need a financial counsellor?

  • What if I don’t have enough money for food and rent?

  • What hours are National Debt Helpline’s financial counsellors available?

  • What does it cost to speak to a National Debt Helpline financial counsellor?

  • What documents do I need to have with me to speak to a financial counsellor?

  • How long will my phone financial counselling session take?

  • How good is the advice from National Debt Helpline’s financial counsellors?

  • How does MoneyHelp work?

  • How do I find a financial counsellor?

  • How am I protected by privacy laws if I use MoneyHelp?

  • Does MoneyHelp lend money?

  • Can small businesses access MoneyHelp products and services?

  • Can National Debt Helpline assist me in languages other than English?

  • Can I have a face-to-face meeting with a National Debt Helpline financial counsellor?

  • Are my National Debt Helpline enquiries and conversations confidential?

  • Need help?

    Contact National Debt Helpline's free phone financial counselling service. Ph: 1800 007 007

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  • Get help early!

    Get advice early from our financial counsellors to find out your options.

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  • MoneyHelp is…

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    *calls from mobile phones may incur a fee from the mobile phone carrier

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    • Last Updated 11/07/2018