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FAQs

Who is able to use MoneyHelp?
What’s the difference between a financial counsellor and a financial planner?
What is the Consumer Action Law Centre’s role in MoneyHelp?
What is financial counselling?
What if my debts are a result of gambling?
What if I don’t live in Victoria and need a financial counsellor?
What if I don’t have enough money for food and rent?
What hours are National Debt Helpline’s financial counsellors available?
What does it cost to speak to a National Debt Helpline financial counsellor?
What documents do I need to have with me to speak to a financial counsellor?
How long will my phone financial counselling session take?
How good is the advice from National Debt Helpline’s financial counsellors?
How does MoneyHelp work?
How do I find a financial counsellor?
How am I protected by privacy laws if I use MoneyHelp?
Does MoneyHelp lend money?
Can small businesses access MoneyHelp products and services?
Can National Debt Helpline assist me in languages other than English?
Can I have a face-to-face meeting with a National Debt Helpline financial counsellor?
Are my National Debt Helpline enquiries and conversations confidential?

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Contact National Debt Helpline's free phone financial counselling service. Ph: 1800 007 007

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Get help early!

Get advice early from our financial counsellors to find out your options.

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*calls from mobile phones may incur a fee from the mobile phone carrier

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Last Updated 11/07/2018